Question 1

What makes a good photo?

Accepted Answer

Clear, well-lit photos where your pet’s face is fully visible usually work best. It doesn’t have to be perfect; you’ll be able to preview the result instantly, and we’ll contact you if another photo is needed before printing.

Question 2

What is the displayed size and format?

Accepted Answer

Sizes are listed in inches using a width × height format, so you can easily understand how the portrait will appear on your wall.

Question 3

What paper and inks do you use?

Accepted Answer

Each portrait is printed with archival pigment inks on matte 200gsm fine-art paper for rich detail, tonal depth and lasting quality.

Question 4

How many pets can I include, and what types of pets do you portray?

Accepted Answer

We currently offer single-pet portraits, portraying dogs and cats only.If you are unsure whether your pet is suitable, please contact us.

Question 5

Do you offer free shipping?

Accepted Answer

We offer free shipping on every order. U.S. orders are printed and dispatched domestically within 3-5 business days of your order, with no additional import taxes.

Question 6

How long will my order take to ship?

Accepted Answer

Orders are dispatched within 5-7 business days of your order, and tracking details will be provided once your portrait is on its way.

Question 7

Can I return my portrait?

Accepted Answer

Each portrait is made to order and, as such, we are unable to accept returns or cancellations for change of mind.We want you to feel completely confident in your purchase. Should your artwork arrive damaged, defective, or incorrect, contact us within 14 days of delivery and we will arrange a replacement at no additional cost.

Question 8

Am I able to cancel my order after it has been placed?

Accepted Answer

Orders may be cancelled within 12 hours of purchase. After this time, production may already be underway and we are therefore unable to guarantee cancellations.

If you need to make a change to your order, please contact us as soon as possible.

FREQUENTLY ASKED QUESTIONS