FREQUENTLY ASKED QUESTIONS

Clear, well-lit photos where your pet's face is fully visible usually work best. Don’t worry if you’re unsure — it doesn't have to be perfect, and we’ll contact you if we need another photo.

All sizes are listed in inches using a width × height format, so you can easily understand how the portrait will appear on your wall.

Each piece is crafted using museum-quality archival inks on fine art paper, ensuring rich detail, tonal depth and longevity.

In order to complete and deliver your portrait as efficiently as possible, we do not provide artwork previews prior to printing. Should your chosen photograph not be suitable for the final composition, we will contact you to request an alternative image.

Yes. Every portrait is accompanied by a certificate of authenticity issued by Lacourière.

Yes. All framed portraits arrive ready to hang, with hardware fitted on the reverse of the frame.

We create portraits for a wide range of pets, including dogs, cats, birds, rabbits, and more unusual companions.If you are unsure whether your pet is suitable for a portrait, please feel free to contact us.

We offer free shipping on every order. U.S. orders are dispatched domestically within 3-5 business days, with no additional import taxes.

Each portrait is made to order and carefully finished before dispatch. Orders are typically shipped within 3–5 business days, and tracking details will be provided once your artwork is on its way.

Orders may be cancelled within 12 hours of purchase. After this time, production may already be underway and we are therefore unable to guarantee cancellations. If you need to make a change to your order, please contact us as soon as possible.

Each portrait is made to order and, as such, we are unable to accept returns or cancellations for change of mind. Should your artwork arrive damaged, defective, or incorrect, we will arrange a replacement at no additional cost.